Frequently Asked Questions

Yes, our prices include shipping cost to your door. When you place order on our order now page, please choose the destination country first, and then the price will show accordingly.

No, there is NO setup charges or hidden charges, the quotation we provide is the exact and only cost you need to pay.

To get a quotation you just need to ask us, you can click the Live Support button from the left bottom side of the website and our customer representative will be there to provide you instant quotation. Also you can email us at info@ybuw.com. We will respond within 30 minutes.

You need to tell us the destination country, style of lanyards/wristbands, message color, quantity, name of accessories and any other questions you have via Live Support chat tool or email us at info@ybuw.com and we will reply to you with exact quotation.

No, there is no extra cost for general use of logo on lanyards. You can use only your logo or message, even you can use logo & message both on the lanyards. However, please note that if the length of the repeated unit(either message only or message plus logo) should be less than 390mm, or there would be extra imprint mold(s) cost. Also extra cost for multiple imprinted colors will be charged accordingly for imprinted style if needed.

MOQ or Minimum Order Quantity means the least quantity eligible to order. There is no minimum quantity requirement, you can order 1pcs customized product on our website.

If you need instant quotation, we will ask you to chat with us via our Online Live Support too. We have our expert customer service team to answer you with instant quotation. We also provide quotation in 30 minutes via email support.

Yes, you can get pre-production samples before ordering large orders, you need to pay for sample cost, but as soon as you place the main order for mass production after pre-pros approval, the sample cost will be deducted from your final cost.

We normally ship the bands and lanyards as samples. We will pay all the customs duties that charged by China customs. At present, the US customs seldom charge small packages for customs duties, but it is out of our control. If there is any customs duties or taxes caused outside China, you will need to pay for it.